24 Hour Support Request Guidelines
 
Information about guidelines and support:
Your account must be subscribed to a valid 24 hour support plan
For requests during 9:00 A.M. to 6:00 P.M. EST, Monday through Friday, please call us at
(407) 345-1550 and ask for technical support
 
CRITICAL 24 hour support request is needed when system-down emergency occurs, which includes:
Inability to monitor/process alarms
Primary and backup servers are not functioning
Primary and backup signal processors are not functioning
Systems have been rebooted and are still failing

NON-CRITICAL requests are to be made during normal support hours (9:00 A.M. to 6:00 P.M. EST, Monday through Friday) by calling (407) 345-1550, which includes:
Primary server is down, but backup server is working
Primary signal processor is down, but backup signal processor is working
One or more workstations are down, but at least 1 is working properly
Issues with any aspect of the system other than receiving and processing alarms

For 24 hour CRITICAL support, please complete the form below. (NOTE: If your account does not have a valid 24 hour support plan, your request will not be forwarded to a technician)

Alternately, if you have been provided with a telephone access PIN number, you can call us at (407) 345-1550 and follow the prompts to request 24 hour CRITICAL support.

A value is required.

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In 1987, Security Information Systems, Inc. introduced the concept of "intuitive software" to the security industry. SIS is the leader in high performance software systems for dispatch centers. Used in over 100 countries, the Alarm Center software series has set the standard for reliability and excellence in security automation management software.

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